For families & caregivers

You’re part of their care story.

If you’re supporting a parent, partner or loved one, we can help you bring the care picture into focus.

Prepare for the conversation

You don’t have to remember everything at once. Start with these four things.

The main concern What is most difficult for the patient right now? A current medicines list Medicines, supplements and ongoing treatment. Relevant records Prescriptions, discharge summaries and relevant recent reports. The patient’s own priorities What would they most like to improve in everyday life?

These checks are for your preparation. No records need to be uploaded here.

Questions families often ask

Can I join the consultation?

Discuss participation with the team and the patient beforehand. Explain whether you will attend in person or would like to join remotely.

Can I help if I live in another city?

You can help organise the care arrangements. Agree remote participation and information-sharing permissions separately with the team.

How should I share reports?

The team will explain which documents are needed and the authorised way to share them. Keep the first enquiry brief.

Still have questions?

We’re here to help.

Talk to our care team about how you can be involved in your loved one’s care.

Request care for someone