ROOTOPATHY™ Refund & Cancellation

1. Cancellation Before Consultation

Patients may request cancellation or rescheduling before a confirmed consultation slot. Requests should be sent through the official contact channel with booking details.

2. Rescheduling

Consultations may be rescheduled subject to doctor availability. ROOTOPATHY™ may also reschedule appointments due to clinical emergencies, doctor availability, technical issues, or operational requirements.

3. Refund Eligibility

• Refunds may be considered when a paid consultation or service has not been delivered.
• Refunds may be considered if ROOTOPATHY™ is unable to provide the booked service.
• Refunds are not generally applicable once a consultation, assessment review, report preparation, or digital service has started or been delivered.

4. Non-Refundable Services

The following may be non-refundable once initiated:

• Doctor consultation time already provided
• ROOT360™ assessments or report generation already started
• Digital reports, care plans, clinical reviews, or personalized interpretation work
• No-show appointments where the patient does not attend the confirmed slot

5. Processing Timeline

Approved refunds are processed to the original payment method where feasible. Bank or payment-gateway timelines may vary depending on the provider.

6. Contact for Refund Requests

For refund or cancellation requests, contact the ROOTOPATHY™ team with your name, booking date, payment reference, and reason for the request.

Email: support@rootopathy.com