ROOTOPATHY™ Privacy Policy

1. Introduction

ROOTOPATHY™ (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency, responsibility, and security.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use:

• www.rootopathy.com
• ROOTOPATHY™ digital platforms, applications, and services

ROOTOPATHY™ is headquartered in Greater Noida, Uttar Pradesh, India, and may process data of users globally.

2. Scope of This Policy

This policy applies to all users:

• Within India
• Within the European Economic Area (EEA)
• International users accessing the platform

3. Categories of Personal Data Collected

We may collect the following types of data:

a. Identity & Contact Data

• Name
• Email address
• Phone number
• Location

b. Health & Assessment Data (Sensitive Data)

• Symptoms
• Medical history
• Lifestyle information
• Questionnaire responses

c. Technical Data

• IP address
• Device type
• Browser information
• Usage patterns

d. Communication Data

• Messages
• Consultation notes
• Feedback

4. Legal Basis for Processing (GDPR Compliance)

We process your data under the following legal bases:

• Consent – when you voluntarily provide information
• Legitimate Interest – for service improvement and user experience
• Legal Obligation – where required under law

For sensitive health data, processing is based on: 👉 Explicit consent

5. Purpose of Data Processing

We use your data to:

• Provide health assessments and reports
• Deliver consultations and support services
• Improve platform performance and user experience
• Conduct anonymized research and analytics
• Communicate updates and service-related information

7. Data Sharing & Disclosure

We do not sell your personal data.

We may share data with:

• Licensed healthcare professionals (where applicable)
• Technical service providers (hosting, analytics)
• Legal authorities if required by law

All third parties are required to maintain confidentiality and data security.

8. International Data Transfers

As ROOTOPATHY™ operates globally:

• Your data may be stored and processed in India
• By using this platform, you consent to cross-border data transfer

We take reasonable steps to ensure adequate data protection safeguards and secure data handling practices.

9. Data Retention

We retain your data only as long as necessary for:

• Service delivery
• Legal compliance
• Legitimate business purposes

You may request deletion of your data at any time (see Section 11).

10. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure servers
• Access control
• Data encryption (where applicable)

However, no digital system can guarantee absolute security.

11. Your Rights (GDPR + DPDP Rights)

Depending on your location, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“Right to be Forgotten”)
• Withdraw consent
• Restrict or object to processing
• Request data portability

To exercise your rights, contact: 📧 support@rootopathy.com

12. Consent & Withdrawal

By using ROOTOPATHY™, you provide consent to:

• Collection and processing of your data
• Use of sensitive health information

You may withdraw consent at any time by contacting us.

13. Cookies & Tracking Technologies

We may use cookies to improve user experience, analyze platform usage, and enhance functionality. You can manage cookie preferences through your browser settings.

14. Children’s Privacy

ROOTOPATHY™ is not intended for children under 18 years without parental or guardian consent. We do not knowingly collect data from minors without appropriate authorization.

15. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or their data policies. Users are advised to review third-party policies independently.

16. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and will be effective upon publication.

17. Contact & Data Protection Queries

For any privacy-related concerns:

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